Here’s a great article from Daniel Goleman on using mindfulness to build resilience against challenging situations, people and stress in general.
The mindfulness practice has a long and solid history not covered in this article but as a practitioner I can definitely swear by the results.
Daniel also draws our attention to the amygdala at work. Developing our understanding of what the body feels like and how we behave when the amygdala is in control is a valuable skill to develop. The fight or flight response rarely leads us to anywhere positive in this day and age.